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Frequently Asked Questions

WHAT'S YOUR SHIPPING POLICY?

For U.S. orders, we offer free standard shipping. Orders placed with standard shipping will arrive in 5-10 business days. Please note, COVID delays through shipping carriers due to volume and safety precautions could extend the delivery window.

If you placed an order that includes a "Pre-Order" item, we will notify you as soon as the order ships.

WHAT IS THE STATUS OF MY ORDER?

Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at customercare@roadtonowhereclothing.com

WHAT IF I NEED TO CHANGE MY ORDER?

We'll be happy to help. Please email customercare@roadtonowhereclothing.com as soon as possible.

WHAT'S YOUR RETURN & EXCHANGE POLICY?

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). Please email returns@roadtonowhereclothing.com

Does not include final sale items.

DO YOU SHIP INTERNATIONALLY?

Yes, we do. All international orders over $250 USD also ship for free.

ADDITIONAL QUESTIONS?

Just email us and we’ll get back to you: customercare@roadotnowhereclothing.com

Terms & Conditions

Last Modified: as of 7/16/2021.

I. PLEASE READ THESE TERMS BEFORE USING SITE

These terms and conditions ("Terms & Conditions") are entered into between you and Road to Nowhere, LLC (“Road “to Nowhere, "we", or "us"). The following terms and conditions, together with any documents expressly incorporated, including our Privacy, Shipping Information, and Returns & Exchanges policies, govern your access to and use of the website www.roadtonowhereclothing.com (the "Website"), including any content, functionality, and service offered in or through the Website, whether as a site visitor, customer, or registered user. Please read these terms before using the Website. If you do not agree with these terms, please do not use the Website. We reserve the right to change, modify, add or remove portions of these terms at any time, so please check back periodically for changes. The changes will be effective upon their posting to the Website. To the extent permitted by law, your continued use of the Website after terms are changed (including the Privacy Policy) will constitute your acceptance of such changes. This Website is offered to and available to users who are 18 years of age or older and reside in the United States. By using the Website, you represent and warrant that you are 18 years of age or older; if you are not, you may not use the Website.

II. PRODUCT ORDERS

All orders placed through the Website are subject to Road to Nowhere’s acceptance. This means that Road to Nowhere may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Road to Nowhere will issue you a refund. Order placed through the Website are also subject to our Shipping Information and Returns & Exchanges policies.

III. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE

All information we collect on this Website is subject to our Privacy Policy. Please read our Privacy Policy as well before using the Website. To the extent permitted by applicable law, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. If you do not agree with the Privacy Policy, please do not use the Website.

IV. USE OF MATERIALS; RESTRICTIONS

The Website and its content, including images, illustrations, articles, and postings, are the property of Road to Nowhere. The Website and content are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Road to Nowhere and by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, upload, post, or distribute in any way any content from the Website or any other site owned and operated by Road to Nowhere without the prior written approval of Road to Nowhere. You may not use any data mining, robots, or other data gathering methods. Nothing in these Terms & Conditions shall be interpreted as granting a license of intellectual property rights to you, the user. Any use of the materials on the Website in a manner contrary to the above stated manner constitutes a breach of these Terms & Conditions and may subject you to claims for, among other things, intellectual property infringement. Road to Nowhere may take necessary legal action to enforce its intellectual property rights.

V. TRADEMARKS

Road to Nowhere and its related names and logos are trademarks owned or licensed by Road to Nowhere. Other trademarks not specifically listed here, but which are associated with Road to Nowhere, may also be protected by law. Unauthorized use of these trademarks is strictly prohibited.

VI. RELIANCE ON INFORMATION POSTED

The Website may include content provided by third parties, including information provided by other users. Statements and opinions expressed in such content, and all responses to questions and other content, other than content provided by Road to Nowhere, are solely the opinions and responsibility of the person providing them. Such content does not necessarily reflect the opinion of Road to Nowhere.

VII. THIRD PARTY PRODUCTS AND SERVICES

The Website may at times be linked to other sites. Road to Nowhere is not responsible for the content of any site that may be linked to the Website, nor do we make any representations or warranties of any kind regarding any products or services offered by any third parties whose icons, products, services, or hyperlinks appear on the Website. Any other site accessed from the Website is wholly independent from Road to Nowhere. Further, linking to another site is not meant to signify endorsement or approval by Road to Nowhere of the third party site and its content. Such third party links are provided for the convenience of the user. You, the user, access third party sites and content at your own risk. Your correspondence or business dealings with third parties found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third parties. We will not be involved in resolving any disputes relating to or arising out of any correspondence or business transaction between you and any such third parties.

VIII. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

WEBSITE WILL OPERATE ERROR-FREE, OR THAT IT WILL BE MAINTAINED FREE OF VIRUSES OR OTHER HARMFUL CODE. ROAD TO NOWHERE DOES NOT WARRANT THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. THE FOREGOING SHOULD BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL ROAD TO NOWHERE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, MEMBERS, OR MANAGERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, OR ANY PRODUCT OR SERVICE LINKED TO THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. YOU AGREE TO THE ASSUMPTION OF RISK RELATING TO YOUR USE OF THE WEBSITE. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by items you purchase through the Website.

IX. WORLD-WIDE APPLICABILITIES AND LAWS

The Website is presented by Road to Nowhere from within the United States. Road to Nowhere makes no representation that materials in the website are appropriate or available for use in locations outside the United States. In addition, you are responsible for complying with any and all local laws in your jurisdiction that may impact your right to use the Website.

X. PHYSICAL ACTIVITY NOTICE

This website may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. Road to Nowhere is not responsible or liable for any injuries or damages you may sustain that result from your use of, or inability to use, the features of the Website.

XI. SEVERABILITY

If any provision in these Terms & Conditions is held invalid, the remainder of these Terms & Conditions shall continue to be enforceable. If any provision in these Terms & Conditions is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms & Conditions and the remaining provisions are still valid and enforceable.

XII. COMPLETE AGREEMENT

These Terms & Conditions, our Privacy, Shipping Information, and Returns & Exchanges policies, and product order confirmations constitute the sole and entire agreement between you and Road to Nowhere regarding the Website and supersede all prior and contemporaneous understandings, representations, and warranties, both written and oral.

XIII. YOUR COMMENTS AND CONCERNS

The Website is operated by Road to Nowhere, 174 Jackson st Brooklyn, NY 11211

To give feedback, comments, requests for technical or order support, or other communications please use our Contact Us page.

Returns & Exchanges

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). Please email returns@roadtonowhereclothing.com

Does not include final sale items.

Privacy Policy

This Privacy Policy describes how roadtonowhereclothing.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify, Klaviyo, YOTPO

ORDER INFORMATION

Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information collected: 

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: 

MINORS

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

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REPORTING AND ANALYTICS

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@roadtonowhereclothing.com

Last updated: July 1, 2021

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